Day 4 - Amazon UX Designer Onsite question 🔥

Day 4 - Amazon UX Designer Onsite question 🔥
⚠️ 9 out of 10 candidates fail this. Read till end.

Design return experience for elderly users on Amazon.

First, understand the real user.
Elderly users have different needs. Small text is hard to read. Too many steps cause confusion. Phone calls feel safer than apps.

Step 1: Research first.
Talk to 5 elderly users. Watch them use Amazon returns. You will find real problems in 30 minutes.

Step 2: Identify pain points.
Small buttons. Confusing steps. Too much text. Printer required for labels. All barriers.

Step 3: Simplify the flow.
Maximum 3 steps. Big buttons. Simple language. No jargon.

Step 4: Add human support.
One tap to call Amazon help. Voice guided return option. Doorstep pickup default.

Step 5: Fix the label problem.
Elderly users struggle with printing. Offer QR code at drop-off point instead.

Step 6: Test with real elderly users.
Not with 25 year olds. Actual target users. Watch where they struggle.

Step 7: Measure success.
Return completion rate. Support calls reduced. User satisfaction score.

💡 The insight interviewers want: Inclusive design is not extra work. It makes product better for everyone.

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