Proven ways to drive up contact center quality - WEBINAR

What we're going to do is look at how we can, perhaps give you some ideas and insights into how you might improve your own customer experience and build that using QA as the underlying foundation process. But really, we feel that it's not just about measuring the individual performances of agents. It's about instrumenting your QA process and you know it's all about the data, right?

So you're investing a lot of time and energy and building a process to do this and investing time in evaluating. Why not make that work for business it a different way? We grew up in the technology ecosystem, we know this space. We understand that the subtleties and the changes of trends. Watch our founder Derek Corcoran's full Webinar for some tips on ways to drive up contact centre quality.

Видео Proven ways to drive up contact center quality - WEBINAR канала Scorebuddy