Marvin F. Glotfelty, RG, on Managing Unrealistic Client Expectations | NGWA: Industry Connected

Marvin F. Glotfelty, RG, offers advice on how to manage unrealistic expectations and preconceived notions from clients. Glotfelty says it’s best to begin by acknowledging that you hear the client’s concerns and where they’re coming from and then pivot to sharing your expertise with them.

See Glotfelty’s latest column for Water Well Journal, The Art of Water Wells, at https://waterwelljournal.com/category/opinions/the-art-of-water-wells/.

Glotfelty has also written a book, The Art of Water Wells. It is a 2019 book from NGWA Press that is a comprehensive overview of well systems and delivers practical information applicable to real-world situations. The book is ideal for everyone working in the groundwater field. It provides practical information of water wells—covering everything from site selection to design, drilling methods, economics, and more. To learn more and purchase the book, visit https://my.ngwa.org/NC__Product?id=a1838000012aPlyAAE.

Is there a drilling issue that you have wondered about for a long time? A question you have wanted a second opinion on for a while? Send them to The Art of Water Wells column author Marvin F. Glotfelty, RG, and he will utilize his more than 35 years of experience to tackle the question for you. Email Glotfelty at mglotfelty@geo-logic.com, and the answer will appear in an upcoming NGWA: Industry Connected video.

Видео Marvin F. Glotfelty, RG, on Managing Unrealistic Client Expectations | NGWA: Industry Connected канала National Ground Water Association