The Customer-Centric Insurer | Fireside Chat on Building Exceptional Insurance Experiences

What does it take to become a truly customer-centric insurer in a world where expectations shift faster than policy cycles? In this Fireside Chat, Ketan Mankikar (Head & VP – Marketing & PR, Zuno General Insurance) and Neha Plasterwala (Head of Marketing & Communications, Lockton India) join Narendra Ganpule (Partner & National Leader, Financial Services Advisory, Grant Thornton Bharat LLP) to decode how insurers can design experiences that feel seamless, responsive, and genuinely human.

From digital journeys to trust-building communication and experience-first product design, this conversation dives into the strategies powering next-gen customer engagement in insurance.

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