How IT Help Desks Verify Users in Zendesk — Automated Caller Verification with FastPass IVM

See exactly how a help desk agent verifies a user's identity directly inside Zendesk — without leaving the ticket, without admin rights, and without manual guesswork.

This demo shows the full workflow from the help desk supporter's perspective: a user contacts the help desk, Zendesk automatically triggers FastPass IVM (Identity Verification Manager), and the agent is guided through a secure, policy-driven verification process — step by step, every time.

What you'll see in this video:
✅ How FastPass IVM launches automatically from within a Zendesk ticket
✅ The agent's screen during a live verification request
✅ Multi-factor authentication options presented to the caller
✅ Automatic audit trail written back into the ticket — zero manual entry
✅ The complete process without the agent needing elevated admin rights

Why this matters: Social engineering attacks on IT help desks are one of the fastest-growing threats in enterprise security. Attackers call in, impersonate employees, and pressure agents into resetting passwords or bypassing security. FastPass IVM eliminates the weakest link — inconsistent, manual identity checks — by enforcing your verification policy automatically, on every single call.

FastPass IVM supports:
🔐 Microsoft Authenticator · Okta Verify · Duo Security
🔐 SMS OTP · Email confirmation · RSA SecurID
🔐 HR system data · Dynamic Q&A · Active Directory / Entra ID
🔐 Smartcards / PIV · National eID · Managerial approval

Works with both: → FastPass On-Premises + Zendesk Cloud → FastPass Cloud + Zendesk Cloud (fully cloud-native, nothing to install)

👉 Learn more: https://www.fastpasscorp.com/secure-identity-verification-with-zendesk/

📅 Book a live demo: https://calendly.com/fastpasscorp

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Видео How IT Help Desks Verify Users in Zendesk — Automated Caller Verification with FastPass IVM канала FastPassCorp