Future-Proofing the Customer Experience in Banking

Customers already expect a lot from banks: responsiveness, personalized attention, a premium product, and service features. In this session, you see how you can use advanced analytics, artificial intelligence (AI), text analysis, machine learning, and digital beacons to create a future-proof customer experience strategy that automates customer engagements in real-time, influences and speeds decisions, and bolsters brand loyalty.

Presenter: Joan McGowan, SAS
Session ID: SD603
Topic: Solutions
Industry: Financial Services, Banking
Audience: All
Skill Level: All

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