How to deal with unhappy customers in English — like a professional!

There are few situations more delicate than dealing with an unhappy customer--and in English. And if your English is not advanced enough, or you don’t know about English-speaking culture, you could say or do the wrong thing you’re probably being too direct! Let me help you with that in today’s video.
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Видео How to deal with unhappy customers in English — like a professional! канала Business English with Christina