Amazon’s Secret Weapon: Customer Obsession (TIP716)

Kyle Grieve explores how Jeff Bezos's vision and focus on customer experience shaped Amazon into a dominant business.

What you'll learn here:
00:00:00 - Intro
00:02:55 - Why self-reliance helped Bezos repeatedly invent out of failure
00:03:38 - How Bezos’s childhood brilliance helped forged Amazon’s DNA
00:05:18 - How DE Shaw inspired Amazon’s hiring bar and secretive innovations
00:12:14 - Why founder-led companies tripled returns vs peers from 1990–2014
00:15:15 - How Amazon used user reviews to build trust and boost Amazon’s moat
00:18:44 - How one-click ordering deepened customer loyalty and competitive defensibility
00:35:41 - The importance of Amazon Prime and how it affected customer churn and loyalty
00:42:29 - How AWS was born
00:53:35 - How Amazon has used its scale and competitive positioning to acquire competitors

Transcript & Guest Info: https://www.theinvestorspodcast.com/episodes/the-power-of-customer-obsession-amazons-secret-weapon/

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▶️ Related Episodes:
- Jeff Bezos' Secrets to Amazon's Success: Top Takeaways From His Shareholder Letters: https://youtu.be/nbJnzQRZlA4
- Alphabet (Google) & Amazon Stock Analysis: https://youtu.be/A32wVHYdzcE
- Uncovering The Story Of How Jeff Bezos Built Amazon: The Everything Store By Brad Stone: https://youtu.be/QxqJHJ86WQM

📖 Books Mentioned:
- The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone: https://amzn.to/444aAO9
- Invent and Wander by Walter Isaacson: https://amzn.to/3Rv7XgT
- Delivering Happiness by Tony Hsieh: https://amzn.to/4jMvRk8

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#Amazon #JeffBezos #DEShaw #UserReviews #FounderLed

Видео Amazon’s Secret Weapon: Customer Obsession (TIP716) канала We Study Billionaires