ISO 20000 Awareness Training Course - Episode 6: Certification Process

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Chapters:
00:00 – Welcome and Recap of Previous Episodes
01:30 – Overview of the ISO 20000 Certification Process
01:45 – Step 1: Preparation and Gap Analysis
02:24 – Step 2: Establishing the Service Management System (SMS)
02:47 – Step 3: Implementing ITSM Processes
03:19 – Step 4: Internal Audit and Management Review
03:59 – Step 5: Corrective Actions and Continuous Improvement
04:56 – Step 6: External Certification Audit
05:14 – Step 7: Ongoing Compliance and Recertification
05:54 – Deep Dive: Internal Audit and Management Review
07:23 – Key Focus Areas for Management Review
08:40 – Preparing for External Certification Audits
12:39 – The 4 Stages of External Auditing
14:39 – Common Challenges and How to Overcome Them
18:15 – Summary of the Certification Roadmap
20:10 – Conclusion and Next Steps

In this critical session, we break down the complete path to ISO 20000 certification, helping you prepare your organization for success with minimal non-conformities.
📋 What you'll learn in this episode:
✔️ The step-by-step process to achieve ISO 20000 certification
✔️ How to conduct effective internal audits and management reviews
✔️ Best practices for preparing your team and documentation for external audits
✔️ What to expect during Stage 1 and Stage 2 audits from certification bodies
✔️ Common challenges organizations face—and how to overcome them
✔️ A clear summary of what it takes to pass your audit and earn the certificate

Whether you’re pursuing ISO 20000 for the first time or refining your approach, this episode is your roadmap to certification success.
🏆 Be audit-ready. Avoid surprises. Earn the recognition you deserve.
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Видео ISO 20000 Awareness Training Course - Episode 6: Certification Process канала TEQNYAT