How Can We Deliver Seamless Experiences with Conversational AI in Retail?

The panel discussions questions including:
- What challenges are often faced in delivering seamless conversational experiences?
- Is there an argument to be had from a customer perspective regarding them preferring human interaction as opposed to AI?
- What would you consider the most important aspects to ensure seamless conversational AI integration?
- Where do you expect advancements in technology to have the biggest impact on customer experience?

Featuring:
- Shyamala Prayaga - Product Owner - Digital Assistant - Ford Motor Company
- Sylvain Perron - CEO & Co-Founder - Botpress
- Jean-Leah Njoroge - Director - Conversational AI - Lowe's Companies
- Jayesh Govindarajan - SVP of Data Science & Engineering - Salesforce

Bios:
Shyamala Prayaga:
As a product owner for the Autonomous Digital Assistant, Shyamala currently leads the company-wide Ford's Autonomous Digital Assistant innovation for voice and chatbots by owning the roadmap and overall vision and working with cross-functional teams to bring that vision to reality. She is a self-driven evangelist for UX and voice technology and recognizes the societal and cultural benefits of voice tech evolution. She possesses the insight and knowledge that comes with experience and leadership from her technical, development, and design roles. Her design and research work is presented nationally and internationally to general and field-specific audiences, and she has 18 years of experience designing for mobile, web, desktop, and smart TV interfaces.

Sylvain Perron:
Sylvain Perron is the co-founder and CEO of Botpress, the platform for developers to build the chatbots with the best available technology, without the need for a team of data scientists & machine learning experts. He started learning programming at a very young age to automate tasks and solve everyday problems. Before completing his bachelor’s degree in software engineering at Université Laval, Sylvain worked for several years as a developer at Protorisk Limited, finishing his time there as Chief Technology Officer. Botpress is privately held and based in Quebec.

Jean-Leah Njoroge:
Passionate about harnessing AI & Machine Learning at the intersection of Science, Technology and Engineering, Jean has led teams and developed models for leading universities and Fortune 100s – benefitting customer experience, patent mining, manufacturing and more. Leveraging big data analytics, she has guided technology innovation from idea to commercialization and/or implementation and partnered with C-Suite and Executive stakeholders to mastermind innovation that supports business strategy. Currently, as a Director of Conversational AI as Lowe’s, Jean where she is focusing on the development and optimization of Lowe’s Conversational AI models such as Natural Language Understanding, Named Entity Recognition, and Text Mining to create a seamless customer dialogue experience.

Jayesh Govindarajan:
Jayesh is the Senior Vice President of Data Science and Engineering at Salesforce. He leads Einstein for CRM -- a suite of machine learning services to automate customer interactions and enhance productivity for sales and service agents. Jayesh also oversees Einstein Bots, a platform that powers conversational AI and automation across all Salesforce clouds . Jayesh joined the company in 2016 through the acquisition of his data science startup, MinHash. Prior to founding his own company, Govindarajan spent nearly a decade in engineering leadership roles at Oracle and Avaya. He received his Master’s in Computer Science from WPI.

This talk took place at the Conversational AI for Enterprise Summit. You can access all presentations here: https://www.re-work.co/events/conversational-ai-in-retail-summit/register

View more videos on Conversational AI on the RE•WORK AI Library: https://videos.re-work.co/playlists/34-conversational-ai

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