Newstel's Tech Stack Explained

Ever wondered how tools like Zendesk, Freshdesk, and AI actually work behind the scenes at Newstel?

In this video, Hilke, Head of International Account Management at Newstel, breaks down how technology supports our teams, strengthens client operations, and helps every customer conversation feel seamless, human, and on-brand.

From AI-powered first responses to flexible ticketing systems and custom integrations, we explore how the right tools give our agents the clarity, context, and headspace they need to focus on what matters most: understanding the customer and solving the problem.

The Conversation:

AI Chat Systems: How we use AI to support first responses, assist agents, and improve speed without replacing human connection.

Zendesk & Freshdesk: A look at how ticketing systems, automation, SLAs, and reporting help manage high-volume customer support.

Other Tools & Custom Integrations: How Newstel adapts to each client’s tech stack, from Intercom and HubSpot to Aircall and legacy systems.

Human-Centred CX: Why technology works best when it gives people more room to deliver empathy, nuance, and genuine problem-solving.

🤝 WORK WITH US:

Looking for a global CX partner that combines smart technology, multilingual support, and human-first service? We act as an extension of your brand to keep your customers happy 24/7.

👉 Get a Free Consultation: https://newstel.com/contact/

👉 Check out our Services: newstel.com

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☎️ CONTACT US:

Have a specific question or business inquiry? We’d love to chat.

📧 Email: https://newstel.com/contact/

🌐 Website: www.newstel.com

#CustomerExperience #CXTechnology #Zendesk #Freshdesk #AIinCX #CustomerSupport #Newstel #MultilingualSupport #Outsourcing #HumanCentredCX

Видео Newstel's Tech Stack Explained канала Newstel Worldwide