Chapter-3 :ServiceNow IRM: Running Acknowledgement Campaigns & Retiring Policies

Welcome back to The Dutta Dialogues!

In this video, we dive deep into the ServiceNow GRC/IRM module to explore the crucial lifecycle of Policy Management. If you are a GRC developer, administrator, or compliance manager, understanding how to handle Acknowledgement Campaigns is essential for ensuring your organization stays compliant.

I walk you through the entire process—from initiating a campaign to ensure your users have read the latest policies, to the final step of retiring a policy when it is no longer needed.

In this video, we cover:

Running an Acknowledgement Campaign: How to set up and launch a campaign for a specific policy.

The Campaign Workflow: Understanding the backend workflow that drives the acknowledgement process.

Requesting Acknowledgement: How to manually trigger requests for users to review policies.

Responding to Acknowledgement: A look at the end-user experience—how to view and accept a policy.

Retiring a Policy: The correct steps to deactivate and retire a policy in ServiceNow.

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