Beyond IT: How to Use Jira Service Desk for Non-Technical Teams

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

In this session, we'll take page out of the IT and support handbook and apply similar concepts to non-technical teams! Vincent Wong, Senior Product Manager at Atlassian, will share tips and tricks on how to spot these teams, set up a service desk for them in a way that makes sense for how they work, and spread the tool across your organization for maximum productivity.

Back by popular demand, this was a top rated session from Summit Barcelona last year.

Видео Beyond IT: How to Use Jira Service Desk for Non-Technical Teams канала Atlassian