How to Motivate Call Center Agents

For today's video we welcome Jeremy Watkin, an expert in the Call Center Industry where we discuss many tips and tactics for call center agents to interact with their customers in the best ways possible.

Topics of Discussion:

1. What is a Call Center and what unique challenges do you face?
2. How do you motivate call center agents to keep an upbeat & positive mindset when taking calls and other correspondence from upset customers?
3. What training is done to show and share empathy when only the voice is used?
4. What specific skills are needed to be a successful call center agent?

Join co-host Tal Shnall and me to welcome Jeremy Watkin.

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Visit Tal Shnall on Twitter: @tshnall
Visit Jeremy Watkin on Twitter: @jwatkin

Видео How to Motivate Call Center Agents канала Steve DiGioia