How to Control AI Agent Responses with Knowledge Base Triggers

Learn how to set up Knowledge Base usage instructions in Conversation AI so your agent reliably pulls the right content at the right time. This walkthrough shows how to create a Knowledge Base trigger that tells the AI when to explicitly use your KB content. Ideal for support, sales, and operations teams who want more control over AI responses.

What you will learn
- Where to configure Knowledge Base triggers in the Conversation AI tab of the AI Agents section
- How to add a trigger in Bot Training
- How to select the right Knowledge Base and write clear trigger conditions
- How this impacts agent behavior and response quality

Step-by-step
1. Go to the Conversation AI tab in the AI Agents section, then create or edit an agent.
2. In Bot Training, click Add Knowledge Base Trigger.
3. Choose the Knowledge Base you want the agent to use.
4. Enter your triggering instructions and click Save.

Why this matters
- Increased output control: define trigger conditions so replies stay accurate and consistent across conversations.
- Default behavior preserved: if no triggers are defined, the AI will autonomously decide when to query the Knowledge Base.
- Dynamic decision making: when triggers exist, the AI evaluates them at execution time and prioritizes KB retrieval when conditions match.

This improves response accuracy and reliability, gives you more deterministic control, delivers better answers, and reduces missed information.

Next step: open your AI Agent, add a Knowledge Base Trigger, and test it with a sample customer prompt.

Видео How to Control AI Agent Responses with Knowledge Base Triggers канала LeadXpert