Service Operations Management Tutorial and Why ITSM (IT Service Management) Matters?

(** ITIL 4 Foundation Certification Training: http://bit.ly/3nikFOk​ **)
This video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is improtant.
Areas Covered:
1. Introduction
2. Service Operations Processes & Functions
3. Understanding IT Ops & Improving Service Operations (SO)
4. Value of IT to the Business & Service Providers
5. ITSM, IT Modernization, Managing & Delivering IT Services (Includes CSI, Knowledge Management & Succession Planning)
6. How to Maintain Stability While Allowing Change
8 Q & A

#ServiceOperationsManagement​ #ITSM​ #InvensisLearning​

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Видео Service Operations Management Tutorial and Why ITSM (IT Service Management) Matters? канала Invensis Learning