Cognitive Contact centers with Conversation IVR powered by Google Artificial Intelligence

The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies.
From a technology angle there are very little doubts the advent of Artificial Intelligence is transforming the traditional call centers into Cognitive Call Centers, transforming an IT cost into business strategic tool to increase Customer Experience, achieving higher customer service levels and quality, increasing the productivity of agents, even lifting up their traditional role to the new one: customer ADVISORS and CONSULTANTS.

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https://www.ciscolive.com/emea/learn/sessions/content-catalog.html?search=%20PSOCOL-1317#/

Video on YouTube: Cisco Artificial Intelligence in Call Centers: Chat Translation Assistance
https://youtu.be/CzMYjnteHBM

Cisco blogs: Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence
https://blogs.cisco.com/collaboration/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence

Cisco blogs: Hybrid Chat for Cisco Journey Solutions
https://blogs.cisco.com/developer/hybrid-chat-challenge-winner

Cisco blogs: The Artificial Intelligence Journey in Contact Centers
https://blogs.cisco.com/collaboration/the-artificial-intelligence-journey-in-contact-centers

Cisco blogs: Future of Work with Cisco and Google
https://blogs.cisco.com/collaboration/cisco-and-google-future-of-work

Cisco blogs: Web & Mobile On-prem Solution Maximizes Customer Experience
https://blogs.cisco.com/developer/web-mobile-on-prem-solution

Google: Deliver an exceptional customer experience with Contact Center AI, now GA
https://cloud.google.com/blog/products/ai-machine-learning/contact-center-ai-now-ga?utm_source=linkedin&utm_medium=unpaidsocial&utm_campaign=googlecloud-SAother-notrelevant&utm_content=productlaunchandupdate&linkId=77041571

Видео Cognitive Contact centers with Conversation IVR powered by Google Artificial Intelligence канала Massimiliano Caranzano