AI Customer Sentiment & Escalation Engine — Make.com

This automation analyzes customer support tickets with AI and routes them to the right team instantly.

🔄 How it works:
1. Customer submits a support ticket via webhook
2. Groq AI (Llama 3.3) analyzes sentiment, urgency score and department
3. JSON parser extracts AI response into live variables
4. Router sends ticket to Billing, Tech Support or General channel
5. Airtable logs ticket + AI draft, Gmail sends response, Slack alerts the team

💡 Result: Zero manual sorting — every ticket reaches the right team in seconds with an AI-written reply already sent to the customer
🔧 Tools: Make.com • Groq AI • Airtable • Gmail • Slack
📩 Contact me on Fiverr: fiverr.com/naa_automation

Видео AI Customer Sentiment & Escalation Engine — Make.com канала NAA Automation