NOW You Know: Episode 2 - ITSM Pro Plus Where Do You Start?

If you’re considering an upgrade to ServiceNow ITSM Pro Plus, you might be wondering how to take that first step. In this follow-up, Jeff Giovinazzo (Co-President & CFO) and Matt Swarts (Director of Practice, ServiceNow) dive into the practicalities of justifying the upsell and measuring success.

Key Highlight:
It all starts with a "coffee chat". By establishing current benchmarks and understanding which KPIs you’re already tracking, you can clearly demonstrate how Now Assist skills will drive productivity and reduce those very metrics.

In this video, you'll learn:
- The essential KPIs every business should measure to manage expectations.
- Why a casual "coffee chat" is the best way to assess your current platform status.
- How Now Assist and AI-driven skills can directly impact and reduce your operational metrics.
- The importance of establishing a solid benchmark before moving forward.

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Видео NOW You Know: Episode 2 - ITSM Pro Plus Where Do You Start? канала Pathways Consulting Group