United Airlines uses Amazon Bedrock to innovate 50-year old technology | Amazon Web Services

United Airlines is modernizing Shares, its 50-year-old mainframe Passenger Service System, to build a better customer experience. Using Amazon Bedrock, United was able to translate Passenger Name Records (PNR), the digital record that contain travelers’ reservation data, from cryptic two-digit codes to English. Instead of spending months learning how to decipher PNRs, agents can now quickly and easily support customers.

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