Exposing bad telecom customer service | Marketplace

Why can telecom customer service lines feel so frustrating? We put Canada’s top telecom companies to the test after hearing from so many about poor customer service, and speak with call centre insiders who reveal what’s contributed to the decline in quality.

producer/director
MADELINE McNAIR

associate producer
TOMI RAJI

senior researcher
DANIELA SILVA

reporter
ASHA TOMLINSON

editor
SCOTT NEWMAN

cameras
NORMAN ARNOLD
JOHN LESAVAGE
DAVE MacINTOSH
JON CASTELL
JEORGE SADI
BRIAN MACKAY
CORNELIUS GREENWAY
OUSAMA FARAG

audio
IGAL PETEL
MIKE MYRDEN

additional footage
CONGRESO DE LOS DIPUTADOS

art director
DAVID ABRAHAMS

special thanks
MARITIME NOON
WITH BOB MURPHY

social media producers
CAROLINE GDYCZYNSKI
HARPUNEET NIJJAR
DANNY BURKE

colour correction
KYLE J. SMITH

sound mix
DANY TREMBLAY
MARIANA HUTTEN

resource coordinator
MARC CORMIER

news rollout
LAURA THOMPSON
BOBBY HRISTOVA

packaging editor
BENNY KOSHY

packaging producer
MARY-ANN VENDITTI

senior producer
RAJ AHLUWALIA

executive producer
NELISHA VELLANI

first broadcast
MARCH 20th, 2026

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Видео Exposing bad telecom customer service | Marketplace канала CBC News