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AI in banking should reach customers at the right moment, before they have to ask for help.
AI in banking should reach customers at the right moment, before they have to ask for help. Moush Verma, Senior AI Lead at Santander UK, explains the shift from reactive to proactive: from waiting for customers to call, to surfacing the right support at the right time across life moments big and small. Full conversation on The AI Adoption Podcast, link below.
Full episode: open.spotify.com/show/296zibtjU3w4ANuUsPSu2D
@moushverma [verify handle before posting]
#AIinBanking #customerexperience #AIstrategy #financialservices #AIadoption #digitaltransformation
Видео AI in banking should reach customers at the right moment, before they have to ask for help. канала The AI Adoption Podcast
Full episode: open.spotify.com/show/296zibtjU3w4ANuUsPSu2D
@moushverma [verify handle before posting]
#AIinBanking #customerexperience #AIstrategy #financialservices #AIadoption #digitaltransformation
Видео AI in banking should reach customers at the right moment, before they have to ask for help. канала The AI Adoption Podcast
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Информация о видео
19 мая 2026 г. 22:30:15
00:01:02
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