Future of Utilities | COVID-19 & Vulnerable Customers | PowerPeers, Ofgem, Utilita Energy & FICO

Panel discussion | Lessons from Covid-19 for serving vulnerable customers #FutureofUtils

The panel of experts:
Lars Falch, CEO, PowerPeers
Meghna Tewari, Head of Consumer Policy, Ofgem
Russell Lane, Head of Customer Experience, Utilita Energy
Bruce Curry, Vice President, Collections & Recovery, EMEA, FICO

As a result of the ongoing global virus pandemic, it has become more important than ever that utilities companies protect and empower their consumers in vulnerable situations. The virus has heightened the impact of being vulnerable, whilst increasing the proportion of the population that fall into the category. Join this discussion to understand how companies can use segmentation to improve their communication channels to improve the journey of all customers – especially those in vulnerable circumstances, to explore the tools available to assess affordability and manage debt and cash flow, and gain insight into the benefits of machine learning and AI to understand and predict which customers are vulnerable.

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