Troubleshoot a Wireless Printer Connection | HP Printers | HP

Learn how to troubleshoot a wireless printer connection.

To learn more on how to troubleshoot a Wi-Fi printer connection, visit our support site, https://support.hp.com/us-en/document/c06184808.

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Follow these steps to troubleshoot a wireless printer connection:
- Restart your devices.
- Turn off the printer, wait ten seconds, and then disconnect the printer power cord.
- Turn off the computer or device you’re trying to print from.
- On your wireless router, disconnect the power cord, wait ten seconds, and then reconnect it.
- Reconnect the printer power cord, and then turn on the printer.
- Turn on the computer, and then connect the printer to your wireless network.
- For printers with a touchscreen control panel, go to the Wireless or Networking menu, the Setup menus, and then touch Restore Network Defaults or Restore Network Settings.
- If prompted, confirm resetting the printer.
- With the default network settings restored, go to the Wireless Setup Wizard.
- Touch the name of your wireless network, enter the network password, and then touch Done.
- For printers with buttons only, connect using the WPS button on your router.
- Locate the WPS button on your router.
- On your printer, press the Cancel button to wake the printer from Sleep mode.
- Press and hold the Wireless and Cancel buttons until the Power light blinks.
- Release the buttons, and then wait until the Wireless light blinks.
- On the router, press and hold the WPS button for five seconds, and the WPS connection process starts.
- Print a Network Configuration Page to confirm the network status.
- For printers with a touchscreen or text display, print the page from the Wireless, Network Settings, or Setup menu.
- For printers with buttons only, press the Wireless and Information buttons at the same time or press the Wireless and Start Copy Black buttons at the same time.
- Under General Information, a Network Status of Ready means you’re connected.
- If the status is something different, use the information provided on the Configuration Page in resolving the issue.

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How to Troubleshoot a Wireless Printer Connection | HP Printers | HP

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