Teamwork & Communication Skills | Service Desk Manager | PeopleCert | SDI SDM | 1worldtraining.com |
To enroll in full version of Service Desk Manager (SDM) Course or Take your Service Desk Manager (SDM) Exam, please visit https://www.1worldtraining.com/book/service-desk-manager/service-desk-manager-v8-sdm-e-learning-self-paced-training-videos-with-official-peoplecert-certification-exam-2-attempts-course-code-sdmv8-e-2/
Overview
The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification. An SDM certified professional will be able to demonstrate: A thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies. An internationally recognised SDM qualification. Who is it for? This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment. Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.
Видео Teamwork & Communication Skills | Service Desk Manager | PeopleCert | SDI SDM | 1worldtraining.com | канала 1 World Training Official Channel
Overview
The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification. An SDM certified professional will be able to demonstrate: A thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies. An internationally recognised SDM qualification. Who is it for? This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment. Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.
Видео Teamwork & Communication Skills | Service Desk Manager | PeopleCert | SDI SDM | 1worldtraining.com | канала 1 World Training Official Channel
Показать
Комментарии отсутствуют
Информация о видео
21 июня 2022 г. 17:44:47
00:05:32
Другие видео канала
IT Asset Management Hardware | ITAMORG | IT Asset Management Foundation ITAM | 1WorldTraining.com |Effective Rapport | Service Desk Analyst | PeopleCert | SDI SDA | 1worldtraining.com |Knowledge Theme | MSP Foundation | Project Management | Certifications | AXELOS | 1WorldTraining.comHow to Operate a P3O | P3O Foundation | PeopleCert | 1WorldTraining.com |Roles & Responsibilities | Service Desk Analyst | PeopleCert | SDI SDA | 1worldtraining.com |Justification Theme | MSP Foundation | Project Management | Certifications AXELOS|1WorldTraining.comRelationship Management | Service Desk Analyst | PeopleCert | SDI SDA | 1worldtraining.com |Introduction | MoP Practitioner | PeopleCert | Management of Portfolios | 1WorldTraining.com || MoP Practitioner Sample Paper 1 | MoP Practitioner | AXELOS | peoplecert |1WorldTraining.com |PRINCE2 Practitioner Self Paced e-learning accredited training by 1worldtraining.com | AxelosService and Cloud Asset Management | ITAM Course | e-learning | 1worldtraining.com |Introduction to Agile and Scrum | Scrum Master 2 Course | 1 World Training | PeopleCertWhat's Next | ITIL® 4 Practitioner: Service Desk | PeopleCert | 1WorldTraining.com |Organizations And People | Incident Management | PeopleCert | 1WorldTraining.com |P3O Syllabus Area - Roles | P3O Foundation | PeopleCert | 1WorldTraining.com |Las Cuatro Dimensiones de la Gestion de Servicios | Fundación ITIL | AXELOS | 1WorldTraining.comQuality Assurance | Service Desk Manager | PeopleCert | SDI SDM | 1worldtraining.com |Effective Communication Skills | Service Desk Analyst | PeopleCert | SDI SDA | 1worldtraining.com |Practice Success Factors | HVIT |ITIL Foundation | ITIL Certifications | AXELOS | 1WorldTraining.comPRATIQUES DE GESTION DES SERVICES | AXELOS | 1WorldTraining.com | ITIL® 4 Foundation -PeopleCert ATO