How to Build AI Search for Support Tickets with OpenSearch

See how to build an AI search pipeline for customer support tickets with OpenSearch on the NetApp Instaclustr managed platform.
This demo shows how ticket data flows through Apache Kafka, Kafka Connect, and OpenSearch into an LLM service to power semantic search, conversational search, and faster ticket investigation. It also covers Terraform-based deployment and semantically ranked results for follow-up analysis.

In this video, you’ll learn how to:
Connect Kafka, Kafka Connect, and OpenSearch in a practical AI search architecture
Use semantic and conversational search to surface relevant support tickets
Deploy the pipeline with Terraform
Investigate issues faster with ranked search results

If you're building AI search for support data, this walkthrough gives you a clear, production-focused starting point.

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Видео How to Build AI Search for Support Tickets with OpenSearch канала NetApp Instaclustr