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Jira Freshdesk Integration Tutorial (Step-by-Step) | Two-Way Sync in Minutes
Want to connect Jira and Freshdesk without complexity?
In this step-by-step tutorial, we show a real, live bi-directional sync between Jira and Freshdesk using Getint. No theory—just a working setup showing how tickets, comments, attachments, statuses, and priorities sync across both platforms.
Whether you're in ITSM, customer support, or DevOps, this integration helps you eliminate manual updates and keep both teams aligned.
What you’ll see in this video
Real-time sync between Jira issues and Freshdesk tickets
How to connect both systems (Atlassian + API token)
Quick Build setup for instant configuration
Field and status mapping explained
Comment and attachment synchronization
Filtering options for advanced control
Live demo: creating, syncing, and updating tickets
Timestamps
00:00 – Introduction & what you’ll learn
01:16 – Connecting Jira (Atlassian login)
02:00 – Connecting Freshdesk (API token setup)
02:43 – Quick Build vs manual mapping
03:20 – Required fields & reporter mapping
04:03 – Workflow and sync direction (one-way vs two-way)
04:39 – Status mapping explained
05:17 – Comments & attachments sync settings
06:25 – Filtering options (labels, conditions)
07:40 – How sync runs work (timing & logs)
08:20 – Creating a Freshdesk ticket (live demo)
09:40 – First sync results in Jira
10:18 – Updating ticket (comments, status, attachments)
11:02 – Sync update from Freshdesk to Jira
11:39 – Verifying synced data in Jira
12:16 – Advanced configuration options
12:51 – Summary & next steps
Why Getint
Getint enables secure, scalable, enterprise-grade integrations between tools like Jira, Freshdesk, ServiceNow, Azure DevOps, and more.
Two-way or one-way sync
No-code setup with advanced customization
Supports custom fields, comments, attachments
Trusted by 6,500+ companies
👉 Start your 30-day free trial: https://marketplace.atlassian.com/apps/1227929/
👉 Book a free demo with our team: https://calendly.com/d/cpws-jb2-8xx/demo-call-all-team
👉 Explore full documentation: https://docs.getint.io/
#Jira #Freshdesk #ITSM #Integration #WorkflowAutomation #CustomerSupport #Helpdesk #DevOps #SaaS #Getint #Atlassian #ServiceManagement #Automation
Видео Jira Freshdesk Integration Tutorial (Step-by-Step) | Two-Way Sync in Minutes канала Getint: Jira integrations and migrations
In this step-by-step tutorial, we show a real, live bi-directional sync between Jira and Freshdesk using Getint. No theory—just a working setup showing how tickets, comments, attachments, statuses, and priorities sync across both platforms.
Whether you're in ITSM, customer support, or DevOps, this integration helps you eliminate manual updates and keep both teams aligned.
What you’ll see in this video
Real-time sync between Jira issues and Freshdesk tickets
How to connect both systems (Atlassian + API token)
Quick Build setup for instant configuration
Field and status mapping explained
Comment and attachment synchronization
Filtering options for advanced control
Live demo: creating, syncing, and updating tickets
Timestamps
00:00 – Introduction & what you’ll learn
01:16 – Connecting Jira (Atlassian login)
02:00 – Connecting Freshdesk (API token setup)
02:43 – Quick Build vs manual mapping
03:20 – Required fields & reporter mapping
04:03 – Workflow and sync direction (one-way vs two-way)
04:39 – Status mapping explained
05:17 – Comments & attachments sync settings
06:25 – Filtering options (labels, conditions)
07:40 – How sync runs work (timing & logs)
08:20 – Creating a Freshdesk ticket (live demo)
09:40 – First sync results in Jira
10:18 – Updating ticket (comments, status, attachments)
11:02 – Sync update from Freshdesk to Jira
11:39 – Verifying synced data in Jira
12:16 – Advanced configuration options
12:51 – Summary & next steps
Why Getint
Getint enables secure, scalable, enterprise-grade integrations between tools like Jira, Freshdesk, ServiceNow, Azure DevOps, and more.
Two-way or one-way sync
No-code setup with advanced customization
Supports custom fields, comments, attachments
Trusted by 6,500+ companies
👉 Start your 30-day free trial: https://marketplace.atlassian.com/apps/1227929/
👉 Book a free demo with our team: https://calendly.com/d/cpws-jb2-8xx/demo-call-all-team
👉 Explore full documentation: https://docs.getint.io/
#Jira #Freshdesk #ITSM #Integration #WorkflowAutomation #CustomerSupport #Helpdesk #DevOps #SaaS #Getint #Atlassian #ServiceManagement #Automation
Видео Jira Freshdesk Integration Tutorial (Step-by-Step) | Two-Way Sync in Minutes канала Getint: Jira integrations and migrations
jira freshdesk integration freshdesk jira tutorial jira freshdesk sync freshdesk integration jira jira helpdesk integration itsm integration tools jira service management integration freshdesk automation two way sync jira jira workflow automation getint integration freshdesk jira mapping sync freshdesk with jira customer support integration devops integration tools jira connectors freshdesk api integration bidirectional sync jira freshdesk
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5 мая 2026 г. 3:00:00
00:12:56
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