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From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox
Join the FREE Masterclass: https://bit.ly/4mqqgCu
⇩ open me! ⇩
In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts.
Chapters
00:00 Introduction
02:50 The Role of Data in Customer Success
05:57 Building a Scalable Customer Success Team
09:06 Hiring for Customer Success: Insights from the Talent Playbook
11:50 Navigating Career Ambitions in Customer Success
14:46 Understanding Digital and Scaled Customer Success
17:45 Proactive Churn Management Strategies
20:51 Identifying Key Signals for Customer Retention
24:06 Leveraging Behavioral Data for Better Outcomes
34:49 Identifying Behavioral Signals for Churn Risk
40:11 Scaling Customer Success Strategies
45:03 Proactive Campaigns to Prevent Churn
52:18 Improving Renewal Forecasting with Data
57:05 Building a Digital Customer Success Motion
Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn: https://www.linkedin.com/in/anikazubair/
RevUP Academy™: https://thecustomersuccesspro.com/revup
Julie Fox Linkedin: https://www.linkedin.com/in/julie-fox-1b05395a/
Customer Success Talent Playbook - https://www.cstalentplaybook.com/
Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest
Download my freebies:
https://thecustomersuccesspro.com/resources
🎥 MORE VIDEOS LIKE THIS:
https://youtu.be/kmv4C7EuR7Q
https://youtu.be/4Lwb2WyC5_o
https://youtu.be/tcgd8R3pkzs
Business Inquiries - anika@thecustomersuccesspro.com
#customersuccesspro #podcast #customersuccessmanager
Видео From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox канала The Customer Success Pro
⇩ open me! ⇩
In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts.
Chapters
00:00 Introduction
02:50 The Role of Data in Customer Success
05:57 Building a Scalable Customer Success Team
09:06 Hiring for Customer Success: Insights from the Talent Playbook
11:50 Navigating Career Ambitions in Customer Success
14:46 Understanding Digital and Scaled Customer Success
17:45 Proactive Churn Management Strategies
20:51 Identifying Key Signals for Customer Retention
24:06 Leveraging Behavioral Data for Better Outcomes
34:49 Identifying Behavioral Signals for Churn Risk
40:11 Scaling Customer Success Strategies
45:03 Proactive Campaigns to Prevent Churn
52:18 Improving Renewal Forecasting with Data
57:05 Building a Digital Customer Success Motion
Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn: https://www.linkedin.com/in/anikazubair/
RevUP Academy™: https://thecustomersuccesspro.com/revup
Julie Fox Linkedin: https://www.linkedin.com/in/julie-fox-1b05395a/
Customer Success Talent Playbook - https://www.cstalentplaybook.com/
Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest
Download my freebies:
https://thecustomersuccesspro.com/resources
🎥 MORE VIDEOS LIKE THIS:
https://youtu.be/kmv4C7EuR7Q
https://youtu.be/4Lwb2WyC5_o
https://youtu.be/tcgd8R3pkzs
Business Inquiries - anika@thecustomersuccesspro.com
#customersuccesspro #podcast #customersuccessmanager
Видео From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox канала The Customer Success Pro
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15 апреля 2026 г. 12:00:19
01:01:45
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