The #1 Field Service Management Software for the Trades

Field service management software connects scheduling, dispatching, mobile field execution, and business reporting in one platform so service businesses can stop juggling disconnected tools and start running with real visibility into every job and technician.

Butch King, VP of Services at Brandt Companies, part of Southland Industries, went through one of the more rigorous software evaluations you will find. When a company merger made their existing ERP obsolete, Brandt ran a full review process that included technicians, support staff, office managers, and technology leads across every role. They looked at moving onto the platform the acquiring company used. They chose a different path entirely and selected ServiceTitan.

The results came through where it matters most: the people doing the work every day. Technicians on large multi-month maintenance contracts had a persistent problem with lost tasking data in the field. Butch used that single pain point to build buy-in before the rollout. His ask was simple: if we can fix that one problem, will you give something new a shot? The answer was yes across the board. After adoption, that problem disappeared. Now the teams telling him they like ServiceTitan better than what they had before are the same ones saying it lets them work faster and complete tasks more efficiently.

For field service operations looking for a platform built to handle complexity at scale, this is what the evaluation process and the outcome looked like at Brandt.

👉 See how ServiceTitan's field service management software works: https://www.servicetitan.com/market/field-service-management-software?utm_source=youtube&utm_medium=video&utm_campaign=field-service-management-software&utm_content=brandt-companies-butch
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Timestamps:
00:00 Intro
00:15 What field service management software actually does for service businesses
00:45 Meet Butch King, VP of Services at Brandt Companies, Southland Industries
01:15 Why a company merger forced a full software replacement and evaluation
02:00 How Brandt chose ServiceTitan after a cross-functional review process
02:45 Solving lost tasking data and driving technician adoption in the field
03:30 Dashboards, reporting, and what full adoption looks like across the operation
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