E06: How to Update Shipping Addresses in Real Time with Flow-Based Custom Actions in Agentforce

👋 Hello and welcome to Architect’s Guide to Salesforce Agentforce 360! 🌟

In today’s session, we are diving into another exciting hands-on use case — updating a customer’s shipping address using a Flow-based Action in Agentforce.

In this scenario, our goal is to enable the agent to easily update a customer’s shipping information when they provide their Street, City, and State details during a conversation.

I would love to hear your thoughts! Feel free to drop your feedback in the comments and support this channel by following. Thank you! 🚀

⭕ Youtube Channel - Please like and subscribe: https://www.youtube.com/@ArchitectsCallingWithTuan
👉 Linkedin: https://www.linkedin.com/company/salesforce-architects-calling-with-tuan-abdeen
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🔗Github Repo: https://github.com/tonytuanabdeen/Agentforce-Podcast & follow the EP06 Metadata Deployment https://github.com/tonytuanabdeen/Agentforce-Podcast?tab=readme-ov-file#%EF%B8%8F-episode-06-updating-shipping-address

⌚ TIMESTAMPS
00:00 - Introduction
00:15 - Use Case: Updating Shipping Address
00:37 - Agenda
01:24 - Step 1: Create a New Flow
02:17 - Step 2: Add a New Topic
03:34 - Step 3: Create Topic Actions
05:00 - Step 4: Updating the Agent Permission Set
05:38 - Testing Agentforce
06:57 - Wrap-up

If you haven’t watched the episode 02 yet, Here is the link: https://youtu.be/KVJdwr27zto

Видео E06: How to Update Shipping Addresses in Real Time with Flow-Based Custom Actions in Agentforce канала Salesforce Architect’s Calling with Tuan Abdeen