AI Agents in JD Edwards: What They Do That Digital Assistants Don’t

AI agents vs. digital assistants: what’s the real difference, and which one delivers more value for JD Edwards teams?

In this episode of Not Your Grandpa’s JD Edwards, We are joined by Manuel Neyra, VP of Artificial Intelligence and Products at ERP Suites, to break down how digital assistants and AI agents differ in real-world ERP environments.

Digital assistants can help users access information faster, ask questions, and surface data. But AI agents go further by helping execute business processes, manage workflows, provide visibility, and support human-in-the-loop decisions. For JD Edwards teams evaluating AI investments, understanding this difference can help avoid spending time and budget in the wrong place.

In this episode, you’ll learn:

What digital assistants actually do in JD Edwards
How AI agents differ from traditional assistant-style tools
Why customers are seeing more measurable value from AI agents
Where digital assistants still make sense
How AI agents can support business processes, dashboards, human approvals, and operational scale
Why “digital co-workers” may be a better way to think about agentic AI

If your team is evaluating AI for JD Edwards, ERP Suites can help you understand where digital assistants fit, where AI agents may create more value, and how to make the right investment for your business processes.

0:00 – Intro
2:22 – Big-picture difference between digital assistants and AI agents
4:36 – What a digital assistant means in JD Edwards
5:58 – Why customers struggle to see digital assistant ROI
8:27 – Digital assistants assist; AI agents execute
10:17 – Why interest is shifting toward AI agents
13:04 – Where digital assistants fall short
15:05 – Common digital assistant use case: help desk support
16:39 – Should teams start with assistants or go straight to agents?
18:49 – Why ERP Suites uses the term “digital co-workers”
20:40 – AI agents as process owners, not just tools
21:06 – Do digital assistants still have a role?
22:59 – Where standalone digital assistants still make sense
24:19 – How to think about AI investment moving forward
25:02 – Key takeaway: digital assistants improve access, AI agents drive outcomes

Видео AI Agents in JD Edwards: What They Do That Digital Assistants Don’t канала ERP Suites | JD Edwards Insights