Keeping it Real: How to Handle Unhappy Clients

The hairdresser/client relationship is a special one. It's all about trust, but what happens when a client returns unhappy? How do you handle it? In this film Hairstory hairdressers give their tips on how to turn those frowns upside down, and sometimes, it just isn't possible, and that's okay too.

Видео Keeping it Real: How to Handle Unhappy Clients канала Hairstory