Approvals Process Within JIRA Service Desk (Tutorial Part 9/12)

**An updated Atlassian Masterclass Series with new content is available here**: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WIq-uz6F6eY4XTuu187KE8P

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In this tutorial, Robin explains the approvals feature in JIRA Service Desk to make it even easier for people to say yes or no to certain things depending on what the request type is.

About JIRA Service Desk

JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can:
1. Empower customers and employees to self-service. Quickly deploy a service request catalogue with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one.

2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over.

3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL).

4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues.

5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration.

6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin.

Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email sales@glintech.com

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