Ep#2 | Simplify Insurance Exclusive Insights ft. Parag Ved

Simplify Insurance | Episode 2 ft. Parag Ved, CEO & Whole-time Director, Liberty General Insurance

Gear up for an insightful conversation with Mr. Parag Ved, CEO & Whole-time Director of Liberty General Insurance, in Episode 2 of Simplify Insurance by Troth Insurance!

In this episode, we uncover exclusive industry insights, expert opinions, and a deep dive into the future of insurance. Whether you're an insurance professional, a policyholder, or simply curious about the industry, this conversation will provide valuable knowledge on evolving trends, challenges, and opportunities in the insurance sector.

What to Expect:

Exclusive insights from an industry leader

Expert perspectives on the future of insurance

Key trends shaping the industry

Practical advice for policyholders and insurance professionals

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00:00 Introduction
01:24 what is customer service?
02:12 Understand what your customer feels
03:58 Customer centric approach
05:57 Growth and customer service goes along
06:53 Awareness of insurance in tier 2/3 cities.
08:27 Insurance is intangible, hence less awareness.
08:55 what is the utility of insurance?
09:07 what people think about insurance?
10:30 People experience different claim service as per different product
11:28 what is industry doing towards educating tier 2/3 cities about insurance?
12:28 Insurance for all by 2047
14:50 Earthquake at Gujarat lead to increase in home insurance
15:40 Promote Insurance in correct way
16:30 Simplyfing the technicalities at tier 2/3 cities.
17:40 Initiative to simplify, standardise the exclusions
18:10 What are Exclusions in a policy?
19:51 Advisor plays vital role.
21:11 Training to agents in how to sell insurance to avoid miselling
21:35 IRDAI moniters miselling
22:00 Where to complaint against Miselling
22:45 Digitalization in Insurance industry
24:00 Agent led Digitalization
26:53 How Liberty General Insurance helps bridge the gap of education.
28:45 Penetration will increase in tier 2/3 cities.
30:26 Bridging the gap with missing middle.
31:29 Trust deficit due to claim settlement ratio.
33:04 Cashless Anywhere by IRDAI
33:54 Why Medical cost doubles up in mediclaim?
36:51 Our intermediaries are our customers.
39:05 An initiative by Troth Insurance
40:44 Ending

Видео Ep#2 | Simplify Insurance Exclusive Insights ft. Parag Ved канала Troth Insurance Broking