Implementing a Net Promoter System℠
Implementing a Net Promoter SystemSM requires significant behavior change in order to make an organization more customer centric. Instituting this level of change always creates a certain amount of risk, says Richard Hatherall.
Видео Implementing a Net Promoter System℠ канала Bain & Company Insights
Видео Implementing a Net Promoter System℠ канала Bain & Company Insights
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20 января 2015 г. 21:17:48
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