The Training Dilemma 📚 | #WFM #WorkforceManagement

Ever felt that training was rushed? Rob explains the constant tug-of-war between training teams wanting more time, and WFM needing agents on the floor to meet service levels. Could better processes solve this dilemma, or is the real issue a lack of foresight in how training impacts agent performance?

---

RightWFM website: www.rightwfm.com
Email: Irina@rightwfm.com
Podcast email: WFMUnfiltered@gmail.com
Podcast Directory listings: www.wfmunfiltered.buzzsprout.com/share
YouTube Channel: https://www.youtube.com/@WFMUnfiltered?sub_confirmation=1

Powered by @JavelinContent (www.javelincontent.com ___
#WFM #Workforcemanagement #wfmpodcast , #QualityVsWFM, #QMReality, #AgentPerformance, #ShrinkageStruggles, #CallCenterTruths Workforce management transformation consultant
WFM strategy implementation
Contact center workforce optimization
WFM process improvement
Workforce planning and forecasting
WFM technology integration
Operational efficiency in workforce management
WFM solutions for scaling businesses
RightWFM consulting services
Irina Mateeva workforce management expert
WFM Unfiltered podcast host
Workforce management best practices
WFM for high-pressure industries
Workforce management process design
WFM systems implementation

Видео The Training Dilemma 📚 | #WFM #WorkforceManagement канала WFM Unfiltered | Workforce Management Podcast