Call Center Phony Phone Calls

Please watch: "Bill Fliedermeister's Call Center CEO King Dingleberry"
https://www.youtube.com/watch?v=B_CmD4MpQ30 --~--
Call Center Phony Phone Calls
Do call center supervisors get together in a conference room and call reps on the phones that they don't like?
Do they do this to trip the rep up?
Are these calls the ones that they pull so we will get a Performance Improvement Plant?

Видео Call Center Phony Phone Calls канала PTPOP