Mark Smith | Change Reinforcement | Mission: Implementation | Objective 8

Transform the way you think about Dynamics 365 adoption with practical insights drawn from real-world implementation experience. Created by practitioners for practitioners, this episode of Mission Implementation features Microsoft MVP Mark Smith, sharing field-tested guidance on how to make change stick long after go‑live.

In this episode, Mark tackles one of the most overlooked drivers of Dynamics 365 success: change reinforcement. While many projects focus heavily on launch and training, far fewer address what happens after the initial excitement fades. Without reinforcement, adoption stalls, old habits return, and the true value of the platform is never fully realized.

This session explores how organizations can move beyond surface-level usage and embed new ways of working into everyday behavior. Drawing on research, proven change management principles, and years of implementation experience, Mark explains how spaced repetition, feedback loops, and micro‑reinforcement help close the knowing‑doing gap.

Rather than treating implementation as a one‑time event, this conversation reframes Dynamics 365 adoption as a continuous effort—one that requires ownership, intentional reinforcement, and measurable outcomes to sustain real transformation over time.
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What you’ll learn in this Episode
Why go‑live is not the finish line for Dynamics 365 projects
The role of reinforcement in sustaining long‑term adoption
How spaced repetition helps new behaviors stick
Common pitfalls that undermine post‑implementation success
How to respond constructively to resistance and feedback
Practical reinforcement strategies, from champions to micro‑learning
What to measure to ensure adoption delivers real business value
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Chapters
00:00 – Introduction: The overlooked question in Dynamics 365 adoption
00:21 – Why change often fades after go‑live
00:48 – Spaced repetition and the knowing‑doing gap
01:14 – The business impact of strong change reinforcement
02:02 – Reinforcement as the final—and critical—change phase
02:13 – What effective reinforcement looks like in practice
02:55 – Common pitfalls to avoid after implementation
03:48 – Making reinforcement continuous, not one‑time
03:55 – Champions networks and recognition strategies
04:12 – Feedback loops and acting on insights
04:20 – Micro‑learning, nudges, and bite‑sized reinforcement
04:35 – Celebrating wins and sharing success stories
04:51 – Measuring adoption, satisfaction, and impact
05:05 – Five questions to ask before closing your next project
05:30 – Final thoughts: Making reinforcement part of the plan

CONNECT WITH MARK:
LinkedIn: https://www.linkedin.com/in/nz365guy/
Website: https://www.90daymc.com/

Видео Mark Smith | Change Reinforcement | Mission: Implementation | Objective 8 канала Microsoft Dynamics 365 Community