Managing Quality: Total Quality Management #swayamprabha

The video defines Total Quality Management (TQM) as a management approach focused on continuous improvement and customer satisfaction (0:40-1:00, 36:40-36:47). It highlights TQM's application in libraries and information centers to enhance service quality, user satisfaction, and overall efficiency (1:09-1:38, 1:59-2:10). Key aspects discussed include the eight principles of TQM such as customer focus and employee commitment (13:45-17:29), along with various quality tools like benchmarking (11:00-11:21), Quality Functions Deployment (QFD) (23:26-23:46), and the 5S concept (28:30-29:20). The ultimate goal is to make libraries more user-centered and effective (37:39-37:46).

🌟 Welcome to Swayam Prabha 🌟

Subject: Library & Information Science
Course Name: Management of Library and Information Centre
Name of Presenter: Prof. Arun Kumar Chakraborty
Affiliation / Institute: NSOU, Kolkata

📚 About Swayam Prabha
Swayam Prabha is a flagship educational initiative of the Government of India, providing free, high-quality educational content through DTH television and online platforms.

📡 Programme & Delivery
Swayam Prabha operates 40+ free-to-air DTH educational channels, broadcasting academic content 24×7 via the GSAT-15 satellite. New content is telecast daily and repeated multiple times for learner convenience.

🎓 Content Providers
IITs, UGC, CEC, IGNOU, NPTEL, NCERT, and other national educational institutions.

🖥️ INFLIBNET Centre
The INFLIBNET Centre maintains the Swayam Prabha web portal and supports content discovery, scheduling, and access to educational resources.

📺 Broadcast Infrastructure
All channels are uplinked from BISAG-N, Gandhinagar, ensuring reliable nationwide transmission.

🌐 Official Website
https://swayamprabha.gov.in/

📌 This video is part of the Swayam Prabha initiative and is intended for academic and educational purposes only.

#TotalQualityManagement
#LibraryManagement
#QualityImprovement
#CustomerSatisfaction
#InformationScience

Видео Managing Quality: Total Quality Management #swayamprabha канала CH 14: IGNOU 04: State Open Universities & Gyan..