Business English: How to Resolve Conflict at Work.

Hello students! In today’s lesson, we're going to talk about conflict resolution at work and how to deal with difficult customers.

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-----[0:10] Conflict at work Introduction

------[0:53] Creating the Right Atmosphere

------[3:53] Identifying your customer's needs

------[6:06] Conflict resolution Phrases
“I'm going to take care of this personally”
“I've listened to everything you've said and I can see there is room for improvement”
"How can I go about solving this for you?”
“I've listened to everything you've said and fully taken it on board”
“I am sorry that I / we let you down”
“I sincerely apologise for the inconvenience this caused”
“Let me put things right”

------[11:03] LESSON ROUNDUP

Thank you for watching this lesson.

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Видео Business English: How to Resolve Conflict at Work. канала Jade Joddle - Speak Well