Collecting Client Feedback Data

This webinar is presented by Switchboard, a one-stop resource hub for refugee service providers in the United States. Facilitated by Floor de Ruijter, Program Officer for Monitoring and Evaluation, Switchboard and Graeme Rodgers, Technical Adviser for Research, IRC, this webinar was hosted on May 16, 2019. Visit www.SwitchboardTA.org to learn more!

By the end of this 60-minute session, you will be able to: 
Explain why collecting client feedback is important;
Name key steps you can take when choosing appropriate methods for collecting feedback; and
Better understand individual methods, such as surveys, focus groups, and interviews.

0:00 - Introduction to Speakers and Objectives
3:10 - Introduction to Switchboard
8:04 - Six Questions for Collecting Client Feedback Data
27:42 - Feedback Channels and Methods
49:48 - IRC’s Evolving Accountability to Affected Parties (AAP) Framework in the U.S.
56:20 - Q&A

Видео Collecting Client Feedback Data канала Switchboard TA