The Arc transforms service delivery, compliance, and operational efficiency with Zoho Creator

The Arc of Lehigh and Northampton Counties is a nonprofit organization dedicated to championing a life of inclusion, opportunity, and equity for people with intellectual and developmental disabilities (IDD). Through a wide range of advocacy, educational resources, and support programs, the organization empowers individuals and families with the services they need to live independently and with dignity.

Before their digital transformation, The Arc relied heavily on paper forms, manual spreadsheets, and an out-of-the-box system that could not scale as their programs expanded. Service time entries were filled manually and collected weekly across more than 1,500 service providers
, leading to errors, delays, and excessive administrative overhead. Internal payroll processes were equally time-consuming, adding to the daily strain on staff.

To solve these multi-layered challenges, The Arc evaluated multiple vendors through an RFP process and selected KDG (The Kyle David Group), a Zoho Premium Partner, as their digital transformation partner, with Zoho Creator as the low-code platform of choice for its rapid development capabilities, HIPAA compliant architecture and scalability.

What began as a payroll-management automation project soon expanded into a full-fledged digital operations platform that now serves over 1,500 service providers, 60 internal staff members, and more than 1,000 clients.

Watch how they transformed service delivery, compliance, and operational efficiency with Zoho Creator.

Read more about their journey here: https://www.zoho.com/creator/case-studies/the-arc-service-delivery-transformed.html

The Arc of Lehigh and Northampton Counties: https://arcoflehighnorthampton.org/
KDG (The Kyle David Group): https://kyledavidgroup.com/capabilities/zoho/

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