Luware Nimbus Employee Talks | Custom Dashboards

Luware Nimbus enables fully customizable dashboards for Teams-native contact centers without external development.

Supervisors can build real-time views using service widgets, user state charts, KPI tiles, and SLA monitoring across ring groups and agents. Metrics such as availability, accepted calls and declined calls, inbound reachability, IVR hang-ups, and wait times can be configured and filtered by time range or service.

Dashboards can include live supervision features like listen, whisper, and barge, alongside historical performance indicators. For deeper analytics, Power BI extends reporting beyond standard metrics.

Custom dashboards in Luware Nimbus provide structured operational visibility directly inside Microsoft Teams.

Learn more at https://luware.com

Видео Luware Nimbus Employee Talks | Custom Dashboards канала Luware