Why ING Tests AI Before Scaling It

AI can deliver huge impact in banking — but only if it’s understood before being rolled out at scale.

In this video, Marnix van Stiphout from ING explains why the bank takes a cautious, learning-first approach to AI adoption. From machine learning models already running at full scale in AML, to early agentic AI pilots in mortgage processes, ING focuses on small, controlled experiments before wider deployment.

The conversation covers how ING manages chatbot hallucination risk through constant parallel testing, why agentic AI is being introduced step by step, and how this approach allows innovation to scale without introducing unnecessary operational risk.

This is a grounded look at how large banks can innovate responsibly — learning first, then scaling with confidence.

→ Read the full article here: https://ffnews.com/fintech-tv/ing-learning-before-scaling-ai-at-speed/

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Видео Why ING Tests AI Before Scaling It канала FF News | Fintech Finance