Advanced Support Ticket Dashboard: Real-Time Updates, Graphs, Search, Edit & More

🔍 Search, Filter & Pagination
- Ticket List with search functionality, advanced filtering, and pagination for better navigation and performance.

✏️ View & Edit Ticket Details
- Users can view ticket details by ID and edit only required fields inline—supporting focused updates without overloading the form.

📎 File Upload Support
Added file upload capability directly in the ticket detail view, allowing attachments like logs, screenshots, or documents to be included.

💬 Commenting System
Implemented a comment thread per ticket, allowing team members to communicate and collaborate within the ticket interface.

🕓 History & Worklog Tracking
Every ticket now maintains a detailed history of changes and a worklog to track effort, status transitions, and responsible users.

📊 Pie Chart Overview
- Added a Pie Chart for visualizing All and Open Support Tickets to provide a quick overview of ticket distribution.

🧩 Graph Filters
- Add filters to all Support Tickets graphs, allowing users to segment and analyze data with more flexibility.

🖥️ Full-Screen Mode
- Add a Full-Screen button to open chart in Full Screen.

🔄 Real-Time Updates
- Support Tickets now auto-refresh when a new ticket is added, ensuring data is always up-to-date without needing a manual reload.

📈 Graphical Ticket Summary (Created vs. Resolved)
- Implemented a Created vs. Resolved Ticket Summary graph in the Ticket Dashboard Module with options to download in SVG, PNG, and CSV formats.

Видео Advanced Support Ticket Dashboard: Real-Time Updates, Graphs, Search, Edit & More канала Qurban Hanif