13 Resource management - General: The organization must define and identify key personnel

Why do so many process improvement programs fall short—despite talented people and ambitious plans? In this essential session, discover how BS ISO 18404:2015 lays out the definitive blueprint for building, maintaining, and supporting high-performing Lean and Six Sigma teams. Learn the four pillars of resource management: define and identify key roles, create a clear team structure, uphold continual competency through rigorous review cycles, and secure strong organizational commitment. Perfect for leaders and practitioners who want to move beyond assigning titles and start building a true system of process excellence powered by top talent and unwavering support

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