How Delightful Employee Experiences Begin with HR+IT Alignment | The Agentic ITSM Masterclass

Great employee experiences don't happen by accident — they're the result of HR and IT working together. John Cuellar, Founder of CascadeClarity, explores how aligning HR and IT around agentic workflows creates seamless onboarding, faster service, and employees who actually feel supported from day one.

Part of The Agentic ITSM Masterclass by Atomicwork — a 4-day series for IT practitioners making Agentic AI a reality.

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Chapters:
00:00 Introduction & Welcome
02:30 Why Employee Experience Is an IT Problem Too
09:00 The HR+IT Alignment Gap and Its Real Cost
16:00 Building Joint Workflows That Actually Scale
24:00 Agentic AI as the Connector Between HR & IT
31:00 CascadeClarity Case Examples
38:00 Q&A with John Cuellar

Видео How Delightful Employee Experiences Begin with HR+IT Alignment | The Agentic ITSM Masterclass канала Atomicwork