Customer Journey Mapping 101
The 5 components of a journey map and the benefits of using this qualitative method as part of a UX design process to discover, document, and share the bigger picture of what users want.
#UX #journeymapping
Видео Customer Journey Mapping 101 канала NNgroup
#UX #journeymapping
Видео Customer Journey Mapping 101 канала NNgroup
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