Power to the customer! | Nancy Rademaker | TEDxLausanne

Every single company now has got a new boss: it’s us, the customer. In this rapidly changing digital and mobile world, a major shift has taken place and we have taken power over companies. In a highly visual presentation full of entertaining examples, Nancy shows how we as self-centered and on-demand customers require companies to continuously put effort into great customer experiences or if they don’t, become obsolete. Nancy is a highly rated and motivating international business speaker, she has energized many events with bold presentations on the topics of digital transformation, extreme customer centricity, disruption, AI, business model change and leadership.
She travels the world taking business leaders to innovation hubs like Silicon Valley, Shanghai, Shenzhen, Berlin using that first-hand inspiration as a continuous and valuable source, thus keeping her keynote content and examples on the cutting edge of the latest technologies, developments, and disruptive new business models. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

Видео Power to the customer! | Nancy Rademaker | TEDxLausanne канала TEDx Talks