MGT510 SOLVED ASSINGMENT FALL 2021 || VU mgt510 assignment solution fall 2021

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SEMESTER FALL 2021
TOTAL QUALITY MANAGEMENT (MGT510)
ASSIGNMENT

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SEMESTER FALL 2021
TOTAL QUALITY MANAGEMENT (MGT510)
ASSIGNMENT
DUE DATE: 21
ST FEBRUARY, 2022
MARKS: 10
TOPIC: “The Malcolm Baldrige National Quality Award”
The case:
In the late 1990s, Lockheed Martin Missiles and Fire Control (MFC) committed to applying
Dr. Deming's 14 management points to increase productivity at its Texas operation. Over the
past 15 years, MFC has received several national awards for their commitment to continuous
improvement and performance excellence, including five Facilities Excellence Council
Awards, Eight Industry Week Top 10 Best Plant Awards, 12 James S. Cogs well Awards for
Superior Industrial Security, and 17 Occupational Excellence Awards.
In 2012, the company received the Malcolm Baldrige National Quality Award (MBNQA) for
performance excellence. The Malcolm Baldrige National Quality Award represents one of the
highest honors that are awarded to American companies for their achievements in leadership,
strategic planning, customer focus, measurement and analysis, human resource and
operations focus, and business results.
According to MFC's president, Mr. James F. Berry, “Receiving the Malcolm Baldrige Award is
a tremendous honor for the company and it represents the culmination of a 15-year journey
focused on performance excellence, which has been ingrained in all we do. It is a testament to
our employees' dedication to excel in every aspect of our business and deliver unmatched
value to our customers."
Lockheed Martin's commitment to excellence reflects the core of Deming's philosophy. The
company’s program resulted in annual savings of $225 million. Also, MFC reported customer
loyalty rates improved by 18 percent between 2007-2012. Employee retention rates were 95
percent in 2011 and 94 percent in 2012, and 100 percent of customers said they would do
business with MFC in the future. To keep on track the customer satisfaction and business
excellence the MFC’s President Mr. James decided to implement the six sigma techniques in
the company.
Requirements:
 Compare The Deming Points with the Malcolm Baldrige National Quality Award (MBNQA)
criteria. What are the three main differences? (2+2+2=6 marks)
 You are required to discuss how six sigma techniques help MFC company in the improvement of
Malcolm Baldrige National Quality Award (MBNQA) criteria? (2+2=4 marks)
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